1) 'Crossing the Divide' Ed: Todd L. Pittinsky (www.harvardbusiness.org)
2) 'Leadershift' by Emmanuel Gobillot (www.vivagroupindia.com)
Thursday, December 31, 2009
Tuesday, December 29, 2009
Schwing Stetter - Topics of videos
Interviews with:
1) Anand Sundaresan, Managing Director
2) V. G. Sakthi Kumar, Chief Operating Officer
Brief interactions with:
1) S. Baskar Babu, Dy General Manager-Training
2) R. Anandakumar, Manager-Marketing Coordinator
3) G. S. Ramesh, Manager-Production
4) V. V. Rajan, Sr Manager-Production
5) S. Balakrishnan, Manager-Electronics
6) V. Sundaram, Sr Manager-Production
7) S. Sundar, Dy General Manager-P&A and IR
8) R. Subramanian, Chief Financial Officer and Company Secretary
9) S. Seenivasan, General Manager-Manufacturing & Strategic Sourcing
10) Patra, General Manager-Logistics
11) Balaji, Faculty
12) Students in the village school
Topics of videos
1 of 135 - Heading towards the plant-1
2 of 135 - Heading towards the plant-2
3 of 135 - Heading towards the plant-3
4 of 135 - At the gate
5 of 135 - The green relief
6 of 135 - Spare parts stored (Anandkumar)
7 of 135 - Boom pump models (Anandkumar)
8 of 135 - Customer focus through training (Baskar)
9 of 135 - Year-around training schedule (Baskar)
10 of 135 - Campus interview experience (Baskar)
11 of 135 - Creating awareness about equipment among owners (Baskar)
12 of 135 - New programmes for 2010, including training for boom pump operators (Baskar)
13 of 135 - Assessing effectiveness of training (Baskar)
14 of 135 - Regional language proficiency of trainers (Baskar)
15 of 135 - Criteria for selection of candidates for training (Baskar)
16 of 135 - Work for a Sri Lanka customer (Baskar)
17 of 135 - Experienced people are among the first to enroll for training programmes (Baskar)
18 of 135 - Success example of candidates from a nearby village (in Tamil) (Baskar)
19 of 135 - Tunnel project in Himachal Pradesh, a world record (Baskar)
20 of 135 - Construction cut-models for practical explanation (Baskar)
21 of 135 - Pneumatic trainer kit for simulation (Baskar)
22 of 135 - Visit to a class-in-progress with Balaji as faculty
23 of 135 - Six Sigma process in the factory (Anandkumar)
24 of 135 - Top thoughts (Anand Sundaresan)
25 of 135 - Infrastructure growth has to take place (Anand Sundaresan)
26 of 135 - Volatility of input prices (Anand Sundaresan)
27 of 135 - Growth of the group, globally, and export market (Anand Sundaresan)
28 of 135 - Demands of the Indian market (Anand Sundaresan)
29 of 135 - Recent launches of new products (Anand Sundaresan)
30 of 135 - Goal is to excel in all areas, and the awards are incidental (Anand Sundaresan)
31 of 135 - Presentation at the construction industry body in Germany (Anand Sundaresan)
32 of 135 - Importance of training at all levels (Anand Sundaresan)
33 of 135 - Great achievement to complete many PPP projects ahead of schedule (Anand Sundaresan)
34 of 135 - Looking back at 2009 (Sakthi)
35 of 135 - Slowdown posed its own challenges (Sakthi)
36 of 135 - Significant milestones in construction equipment industry (Sakthi)
37 of 135 - Mechanisation has advantages (Sakthi)
38 of 135 - Examples of successful customers (Sakthi)
39 of 135 - Some of the high-rise landmark buildings will be coming up in Mumbai (Sakthi)
40 of 135 - Innovation in construction and equipment industry (Sakthi)
41 of 135 - Insights about German technology (Sakthi)
42 of 135 - Walking around
43 of 135 - From 20 customers to 2000 (Sakthi)
44 of 135 - Incentive for faster execution (Sakthi)
45 of 135 - Machines move along, in line production (Sakthi)
46 of 135 - Ready-mix concept has reached smaller towns and villages (Sakthi)
47 of 135 - Factors that can help the growth of ready-mix adoption (Sakthi)
48 of 135 - With greater speed of growth, there is a growing pride in construction industry (Sakthi)
49 of 135 - Students visit our factory (Sakthi)
50 of 135 - Switch from batch to line production (Ramesh)
51 of 135 - Single line with multi-modal capabilities (Ramesh)
52 of 135 - Corporates can look at infrastructure as part of CSR (Sakthi)
53 of 135 - Advantages of concretising roads (Anand Sundaresan)
54 of 135 - Appreciation from global visitors to factory (Anand Sundaresan)
55 of 135 - Training approach that emphasised cleanliness and safety (Anand Sundaresan)
56 of 135 - Stipulation relating to concrete roads (Anand Sundaresan)
57 of 135 - Policy-making in road-making (Anand Sundaresan)
58 of 135 - Quality motto at the entrance (Anand Sundaresan)
59 of 135 - Concrete batching plant overview (Anand Sundaresan)
60 of 135 - Mobile batching plant (Anand Sundaresan)
61 of 135 - Responsibility that comes with reputation (Anand Sundaresan)
62 of 135 - Sales and service are made directly to customers (Anand Sundaresan)
63 of 135 - Entrepreneurial ventures (Anand Sundaresan)
64 of 135 - Small capacity batching plant (Anand Sundaresan)
65 of 135 - Explaining the equipment (Rajan)
66 of 135 - Design of mobile batching plant (Anand Sundaresan)
67 of 135 - Chalta hai attitude has changed to a great extent (Anand Sundaresan)
68 of 135 - Products of international standard can compete globally (Anand Sundaresan)
69 of 135 - Biggest challenge for any manufacturer (Anand Sundaresan)
70 of 135 - Green is our corporate colour (Anand Sundaresan)
71 of 135 - Recycling practices in ready-mix (Anand Sundaresan)
72 of 135 - Studies in ready-mix field (Anand Sundaresan)
73 of 135 - Standards within the construction industry (Anand Sundaresan)
74 of 135 - Changes implemented for increasing productivity and efficiency (Anand Sundaresan)
75 of 135 - Women in construction sector, and equipment industry (Anand Sundaresan)
76 of 135 - CSR initiatives in infrastructure (Anand Sundaresan)
77 of 135 - Domestic demand will give a spur to manufacturing sector (Anand Sundaresan)
78 of 135 - Computerised controls in equipment (Anand Sundaresan)
79 of 135 - Control systems adapted to different projects (Anand Sundaresan)
80 of 135 - System that integrates all the operations (Anand Sundaresan)
81 of 135 - Levels of authority can be built into control systems (Anand Sundaresan)
82 of 135 - Remote maintenance and SMS alert enabled in control systems (Anand Sundaresan)
83 of 135 - Special welding capabilities (Rajan)
84 of 135 - Care of equipment (Anand Sundaresan)
85 of 135 - What is getting built into the newer systems (Balakrishnan)
86 of 135 - On our way to the school (Sundar)
87 of 135 - Role of electronics in automation (Anand Sundaresan)
88 of 135 - Response of villagers to the CSR initiative (Sundar)
89 of 135 - Involvement of staff in school activities (Sundar)
90 of 135 - Dilapidated old structure in the school premises (Sundar)
91 of 135 - Tree planting on World Environment Day (Sundar)
92 of 135 - Tailoring training to be given to village women (Sundar)
93 of 135 - Feedback from students (in Tamil)
94 of 135 - Villages contribute manpower to factory (Sundar)
95 of 135 - Challenges in sourcing (Seenivasan)
96 of 135 - Top priorities in finance (Subramanian)
97 of 135 - More professionals needed in outbound logistics (Patra)
98 of 135 - Safety education (Anand Sundaresan)
99 of 135 - Overview of truck mixer (Anandkumar)
100 of 135 - Before entering the third factory
101 of 135 - Process starts from here (Anandkumar)
102 of 135 - Rolling operation (Anandkumar)
103 of 135 - Cone rolling capabilities (Sundaram)
104 of 135 - Capacity for cone making (Sundaram)
105 of 135 - Maintaining concentricity (Sundaram)
106 of 135 - Cutting of metal sheets as per specified profile (Sundaram)
107 of 135 - Special-purpose welding machine (Sundaram)
108 of 135 - Automated welding process (Sundaram)
109 of 135 - Optimal level of scrap, and minimal waste of metal (Sundaram)
110 of 135 - Increasing wear-resistance of drums through special materials (Sundaram)
111 of 135 - Ratio of indigenous and imported materials (Sundaram)
112 of 135 - Aligning of concentricity, when assembling cone (Sundaram)
113 of 135 - Three-dimensional bend in the spiral (Sundaram)
114 of 135 - Different capacities of drums (Sundaram)
115 of 135 - Life of spiral increased (Sundaram)
116 of 135 - Linear welding (Sundaram)
117 of 135 - Circumferential welding (Sundaram)
118 of 135 - Outside grit blasting unit (Sundaram)
119 of 135 - Welding quality (Sundaram)
120 of 135 - Inside the grit blasting chamber (Sundaram)
121 of 135 - After application of primer (Sundaram)
122 of 135 - Surface preparation metrics (Sundaram)
123 of 135 - U bolt and its importance (Sundaram)
124 of 135 - Sub-assemblies (Sundaram)
125 of 135 - Standard operating procedure in pictorial representation (Sundaram)
126 of 135 - Testing of drum (Sundaram)
127 of 135 - Rework is rarely necessary (Sundaram)
128 of 135 - Paint booth (Sundaram)
129 of 135 - Cradle lifting after painting (Sundaram)
130 of 135 - Turnaround time of raw material (Sundaram)
131 of 135 - Discussion of customer feedback during regular meetings (Sundaram)
132 of 135 - Improvements in design based on customer feedback (Sundaram)
133 of 135 - Use of mixer for special purposes (Anandkumar)
134 of 135 - PTO drive (Sundaram)
135 of 135 - Benefits of PTO (Sundaram, Anandkumar)
Visit to Schwing Stetter (India) Private Ltd, Irungattukottai, Sriperumpudur Taluk, Kancheepuram District, Tamil Nadu, December 24, 2009, 7.30 am to 4 pm
Monday, December 28, 2009
T. Pradeep - Topics of videos
1 of 46 - Gold nano particles in water
2 of 46 - Red emitting gold, in ultra-violet chamber
3 of 46 - Delay between absorption and emission of light
4 of 46 - What we see is the dance of electrons
5 of 46 - New properties of gold that are getting unravelled
6 of 46 - We start with ions, make atoms, and assemble atoms
7 of 46 - Nano particles in a beaker
8 of 46 - Nano wires in a flask
9 of 46 - Recent experiment that was done in the lab, with a nano-tube of carbon
10 of 46 - Study of how properties of nano materials change
11 of 46 - Flower-like formations of nano-scale objects
12 of 46 - Ongoing experiment
13 of 46 - An instrument built in the lab, ion-scattering spectrum
14 of 46 - Spectrometers for studying mass, the most important signature of a molecule
15 of 46 - Rod-like objects of nano scale
16 of 46 - Evolution of beauty in round-bottom flasks - nano presentation
17 of 46 - Microscope that can magnify 1.5 million times - HRTEM images
18 of 46 - Explanation of microscope's functioning
19 of 46 - The way we look at science in IIT
20 of 46 - Profound questions that students ask
21 of 46 - Most exciting thing about IIT is its students
22 of 46 - Reminiscing Feynman's talk about plenty of room at the bottom
23 of 46 - Energy management possibilities through nanotechnology
24 of 46 - If science is not converging, it will not sustain
25 of 46 - Newer technologies have to be in harmony with nature
26 of 46 - Noble metal nano-particles to purify pesticide-contaminated water
27 of 46 - Applications of nanotechnology in agriculture
28 of 46 - Are fundamental laws of science rewritten by nanotechnology
29 of 46 - Producing smaller things is not the goal of nanotechnology
30 of 46 - Several nanotechnology-based solutions are already in the market
31 of 46 - Plans for 2010, including work on sub-nanometre-scale materials, and a new water product
32 of 46 - Tiny silver particles that emit light
33 of 46 - Interest evinced by students towards nanoscience
34 of 46 - Nanotechnology is a convergence discipline
35 of 46 - Malayalam insight applied to nanoscience
36 of 46 - Example from nature about convergence of disciplines
37 of 46 - Statement that the Buddha statue makes
38 of 46 - About books authored
39 of 46 - On the books in Malayalam
40 of 46 - Spring-time for small particles, a recent book in Malayalam to introduce readers to nanotechnology
41 of 46 - Attention to nanoscience in universities
42 of 46 - Right approach to research
43 of 46 - Road is really long in research
44 of 46 - Students are of different kinds
45 of 46 - A book that I am currently reading, Secret life of plants
46 of 46 - Infinity, a dream I would like to chase
December 27, 2009, 3 pm (IIT-M Campus)
Saturday, December 26, 2009
Book Value
1) 'Stop Acting Rich… and start living like a real millionaire' by Thomas J. Stanley (www.wiley.com)
2) 'Smooth Ride to Venture Capital: How to get VC funding for your business' by Pankaj Sahai (www.visionbooksindia.com)
Friday, December 25, 2009
Book Profit
1) 'Troubled Periphery: Crisis of India's North East' by Subir Bhaumik (www.sagepublications.com)
2) 'Blocked by Caste: Economic Discrimination in Modern India' Ed: Sukhadeo Thorat and Katherine S. Newman (www.oup.com)
Wednesday, December 23, 2009
Books of Account
'Globalization & Islamic Finance: Convergence, prospects, & challenges' by Hossein Askari, Zamir Iqbal, and Abbas Mirakhor (www.wiley.com)
Books2Byte
1) 'Cloud Computing: With the Windows Azure Platform' by Roger Jennings (www.wileyindia.com)
2) 'Oracle Essbase & Oracle OLAP' by Michael Schrader et al. (www.tatamcgrawhill.com)
3) 'Corporate Performance Improvement: A practitioner's perspective' by G. B. R. K. Prasad (www.books.iupindia.org)
Tuesday, December 22, 2009
Ravi N. Raj - Topics of videos
1 of 27 - Top thoughts
2 of 27 - Deep Web vs Surface Web
3 of 27 - The Kosmix story
4 of 27 - Health and other verticals
5 of 27 - Online education, research
6 of 27 - Year 2009 was tough
7 of 27 - Revenue models
8 of 27 - iPhone app, Samachar
9 of 27 - Plans for 2010
10 of 27 - India, in terms of reach and market share
11 of 27 - How medical professionals use RightHealth
12 of 27 - Searches of significance
13 of 27 - Are search trends useful as leading indicators
14 of 27 - Do manufacturers and marketers listen to what consumers are talking about
15 of 27 - Challenges in social media
16 of 27 - Evolution of search
17 of 27 - Is text coming back
18 of 27 - Popularity of social networking
19 of 27 - Tagging rich media content
20 of 27 - Gap between technology and education
21 of 27 - On innovation, entrepreneurship
22 of 27 - One most valuable work lesson
23 of 27 - Lack of clarity of vision is a sign of problem
24 of 27 - Where search research is focusing on
25 of 27 - Use of social media by politicians and Governance mechanisms
26 of 27 - Musicians can work with social media
27 of 27 - Is there a future for newspapers
Cisco-Intel Event - Topics of videos
Cisco-Intel Event on Technology in Healthcare Education
1 of 15 - Significance of the event
2 of 15 - What Intel and Cisco are bringing to the initiative
3 of 15 - Investments that are to be made by participating institutions
4 of 15 - Unwired campus, security, video on demand
5 of 15 - Building skills, certification
6 of 15 - Addressing the needs of the disabled
7 of 15 - Mobile platform, borderless networks
8 of 15 - Partnerships between Intel and Cisco
9 of 15 - Use of existing infrastructure in the institutions
10 of 15 - IT adoption in healthcare
11 of 15 - Three types of content for healthcare
12 of 15 - Work in non-urban areas, and for SMEs
13 of 15 - Affordable desktops, Connected Bus
14 of 15 - Idea behind intelligent urbanisation
15 of 15 - Outlook for the future
D. Rangaswamy Memorial Lecture - Topics of videos
D. Rangaswamy Memorial Lecture
1) How to achieve financial inclusion
2) From IRA to IRDA
3) Critical role to be played by the different players in the financial system
December 19, 2009, 7 pm
Shaju John - Topics of videos
1) My recent project about the lives of HIV-AIDS patients
2) Documentary on Chennai's water bodies, the past, present, and future
3) Work about farming, farmers and food crisis
December 18, 2009, 2.30 pm
Sunday, December 20, 2009
Book Mark
1) 'Daydreams at Work: Wake up your creative powers' by Amy Fries (www.macmillanpublishersindia.com)
2) 'Winning Strategies: Secrets to clinching multimillion-dollar deals' by Anirban Dutta and Hetzel W. Folden (www.wileyindia.com)
3) 'Why My Horse Doesn't Smile: Learn to serve your customer' by Vivek Mehrotra and Neelesh Kapoor (www.vivagroupindia.com)
Saturday, December 19, 2009
Book Value
1) 'The Fat Tail: The power of political knowledge for strategic investing' by Ian Bremmer and Preston Keat (www.landmarkonthenet.com)
2) 'Getting to Plan B: Breaking through to a better business model' by John Mullins and Randy Komisar (www.landmarkonthenet.com)
Thursday, December 17, 2009
Pratik Jain
Interview with Pratik Jain, Executive Director, Indirect Tax & Regulatory Services, KPMG India, Gurgaon
Girish Vanvari
Interview with Girish Vanvari, Executive Director, M&A Tax Head and Member of the Tax Executive Committee, KPMG India, Mumbai
Pratik Jain
Interview with Pratik Jain, Executive Director, Indirect Tax & Regulatory Services, KPMG India, Gurgaon
Amrit Pandurangi
Interview with Amrit Pandurangi, Leader-Transportation and Infrastructure Practice, PricewaterhouseCoopers
Tuesday, December 15, 2009
Raef Lawson
Interview with Raef Lawson, Professor-in-Residence, and Vice President of Research, the Institute of Management Accountants, US (www.imanet.org)
R. A. Venkitachalam - Topics of videos
1 of 20 - Top thoughts
2 of 20 - Agenda for India
3 of 20 - Revenue models
4 of 20 - Localisation of standards -- example of fire safety
5 of 20 - Growth in China driven by buyers demanding certification
6 of 20 - Do consumers purchase after reading the product marking
7 of 20 - Green product certification, manufacturer claim validation
8 of 20 - Media attention to standards
9 of 20 - Educating the public about product safety
10 of 20 - Ensuring quality at all the links in the supply chain
11 of 20 - Reasons for short-circuiting which is a major reported cause for fire accidents
12 of 20 - Adoption of UL's standards by national bodies
13 of 20 - Work for the infrastructure sector
14 of 20 - Lessons from 9-11
15 of 20 - Collaboration with industry bodies
16 of 20 - On smart grid
17 of 20 - Standards for electric vehicles
18 of 20 - Process audits vs Product audits
19 of 20 - SME interest in standards
20 of 20 - Countering the piracy and counterfeiting of labels and marks of standards
December 14, 2009, 12 noon
A. N. Raman - Dec 09 - Topics of videos
1 of 25 - Theme of eighth Cost Congress
2 of 25 - Takeaways from recession for cost management
3 of 25 - How are companies sensitising employees to a cost culture
4 of 25 - Is cost management getting attention in boardrooms
5 of 25 - Linking of cost management to public governance framework
6 of 25 - We are aligning with global practices of cost management
7 of 25 - What have been the outcomes of earlier Cost Congress events
8 of 25 - Two major patterns of cost management
9 of 25 - Hurdles to TCM
10 of 25 - Observations about global best practices in cost management
11 of 25 - Session on Chinese cost advantage
12 of 25 - Need for inclusive growth
13 of 25 - Academia-industry interface in cost management is almost zero
14 of 25 - To what extent do enterprises share cost management information
15 of 25 - Outlook for cost management
16 of 25 - Skill-sets required to achieve total cost management
17 of 25 - SME interest in TCM
18 of 25 - Is CII-Cost Congress taking ICWAI on board
19 of 25 - On the alignment with IFAC guidelines
20 of 25 - Focus on sustainability is part of IFAC framework, in which management accountant has a key role
21 of 25 - Long-term value of investments in sustainability
22 of 25 - Harnessing information technology in TCM architecture
23 of 25 - Old vs New enterprises, from a TCM adoption perspective
24 of 25 - Pressure on TCM from inflation and volatility
25 of 25 - TCM is a company-wide function
December 11, 2009, 3 pm
Lakshman Narayanaswamy - Topics of videos
1 of 13-Top thoughts
2 of 13-Levels of maturity in disaster recovery preparedness
3 of 13-Successful projects outside India
4 of 13-Regulatory push to DR capability
5 of 13-Need for disclosures about DR aspects
6 of 13-IT and business agility ensured through DR strategy
7 of 13-DR strategy is a combination of people, process, and technology
8 of 13-How much is enough when it comes to DR investment
9 of 13-Mapping of DR metrics to technology and budget
10 of 13-Use of shared service for DR
11 of 13-Understanding cloud computing
12 of 13-Self-healing systems
13 of 13-Story of Sanovi
December 7, 2009, 7.30 am (Nageswara Rao Park)
Atul Kapoor - Topics of videos
1 of 19-Inspiration from Central Drug Research Institute, Lucknow, and Institute of Rural Management Anand
2 of 19-Journey in PSI
3 of 19-Current project is about building value-added models of private-public partnerships
4 of 19-Need for the involvement of private sector in the fight against HIV-AIDS
5 of 19-Star Health and Allied Insurance has a unique product for people living with HIV
6 of 19-Fine-tuning the product by working with Star to make the offering more affordable and suitable
7 of 19-Helping HIV patients in meeting hospitalisation costs
8 of 19-Breaking the price barrier by lowering the cost of entry
9 of 19-Milestones achieved in the different states
10 of 19-Insurance is a less understood product, especially among HIV-AIDS patients
11 of 19-Risk management by adopting community-based insurance approach
12 of 19-Benefits of Government-sponsored insurance schemes
13 of 19-HIV-AIDS can move up in the CSR agenda of companies
14 of 19-Open to exploring social networking for spreading awareness
15 of 19-School syllabus can factor in current realities of life
16 of 19-Social marketing continues to evolve
17 of 19-Programmes in different parts of the country
18 of 19-All the work PSI does is evidence-based
19 of 19-Audit and evaluation of programmes
December 4, 2009, 5.30 pm
Sunday, December 13, 2009
K7 Computing - Topics of videos
Interviews with:
1) J. Kesavardhanan, CEO, K7 Computing P Ltd, Chennai (www.k7computing.com)
2) Andrew Lee, CTO, K7 Computing P Ltd, Chennai (www.k7computing.com)
Brief interactions with:
1) Babu Katchapalayam, Vice President-Engineering, K7 Computing P Ltd, Chennai (www.k7computing.com)
2) John Devasahayam, Executive Director, K7 Computing P Ltd, Chennai (www.k7computing.com)
K7 Computing, December 4, 2009 at 10 am to 2 pm
Topics of videos
1) Entering the campus, after a bumpy ride
2) Top thoughts
3) Factors that made K7 succeed in Japan
4) Edge that K7 enjoys in an industry with big players
5) How customer feedback has enriched the product
6) Need for standards in the evaluation process
7) Awareness of security in the different industries
8) Disclosure at the level of user vs enterprise
9) India-Japan comparison
10) Today, malware has become a business
11) Awards and recognitions
12) Are we going slow on newer technologies because of threat perceptions
13) People I have great respect for
14) Biggest concern for anti-malware industry (Andrew)
15) Criminals using malware to steal credentials
16) Do people tend to underestimate the threats out there
17) Is the job of anti-malware industry getting easier over the years
18) Process to ensure fast response
19) Legislations in different countries against malware
20) We are working on standards for anti-malware product evaluation
21) History and progress of AMTSO, the Anti-Malware Testing Standards Organization
22) Observations about cloud computing
23) Interaction among software companies to integrate security into their products
24) Engineering should be aligned with business goals (Babu)
25) Job of product manager
26) Role of technical writer
27) Support should be part of product core team
28) Programmer is the king here (K7)
29) Blend of industrial and technology looks
30) Threat Lab where malware get tracked
31) Malware incident distribution map (Andrew)
32) Monitoring on the big screen (K7)
33) Physical isolation of product development from malware tracking (K7)
34) Rooms and networks are separated (Andrew)
35) Marketing in India vs Japan (John)
36) On pricing
37) Ongoing service leads to updating of product multiple times daily
38) USP of K7 is the way the product has been engineered
39) Launched in Germany
40) Design of Boardroom (K7)
41) Software Samurai, Captain K7
42) War room with beanbags
43) Zoo where malware is kept in physical machines
44) Build Lab where the product is finally made
45) Only link with Build Lab (Andrew)
46) Policy control starts from here (K7)
47) Quarantine which simulates user environment (K7)
48) Test Lab where compatibility and quality compliance are ensured (Andrew)
49) Space and time to relax and think
50) In-house support team to track customer feedback
51) Creche
52) Countering Dir-2, in 1992, when the whiz kid whipped the virus
53) Trying to get Rajni tell us the secret of his crispy dosa
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